Seaside Casual Outdoor Furniture FAQs

Question 1

How does ordering work on this site

Accepted Answer

Seaside Casual is a made-to-order brand. You select your products, choose your finishes and fabrics, and submit a quote request. A member of our design team will be in touch within one to two business days to confirm your selections and finalize pricing. No payment is taken through the site.

Question 2

Can you match the furniture we purchased years ago?

Accepted Answer

In most cases, yes. Our High Grade HDPE frames are produced in consistent standard colors and our core collections have remained largely stable over the years. Contact our design team with the collection name and color and we will confirm current availability. If a specific color or style has been discontinued, we will help you find the closest current option.

Question 3

Can I add pieces to my existing set?

Accepted Answer

Yes. As long as your collection is still in production and your color is still available, adding pieces to an existing set is straightforward. Reach out to our team with your original order details and we will confirm what is available and get you a quote.

Question 4

Do you still make this collection/color/fabric?

Accepted Answer

Our core collections and standard colors have remained consistent, but some styles and fabrics are updated over time. Contact us directly with the name of the collection or color and we will confirm whether it is still in production and available to order.

Question 5

How long will it take to receive my order?

Accepted Answer

Lead times start once all approvals and any required deposit are received. Standard orders typically ship within 4 to 6 weeks from order confirmation. Lead times may vary depending on seasonal demand, order complexity, and material availability. Your design consultant will confirm the current lead time when your order is placed.

Question 6

Are the cushions waterproof?

Accepted Answer

Our cushions are water repellent but not waterproof. They are made from 100% solution-dyed acrylic fabrics from Sunbrella and Outdura, which resist moisture and dry quickly. If cushions become fully saturated, stand them on one edge and allow the water to drain before storing. Do not store cushions while they are wet.

Question 7

How do I clean the cushions?

Accepted Answer

Spot clean with mild soap and water. For a deeper clean, remove the cushion covers and machine wash on a gentle cycle in cold water. Allow to air dry completely before replacing. Do not put covers in the dryer.

Question 8

Do the cushions need to go into storage in the winter?

Accepted Answer

Yes. Unlike the frames, which can stay outside year round, we recommend bringing cushions in for the winter or storing them in a dry, covered location to extend their life and keep the fabric looking its best.

Question 9

Can I machine wash my cushion covers?

Accepted Answer

Yes. Cushion covers can be removed and machine washed on a gentle cycle in cold water. Air dry only. Do not put covers in the dryer.

Question 10

What makes your furniture worth the investment?

Accepted Answer

Our furniture is built from a high grade of HDPE with no fillers added, only bonding agents, colorant, and UV inhibitors. Lower-grade HDPE often uses fillers that compromise structural integrity and surface quality over time. Ours does not. The material is extruded at a slower pace for a smooth, consistent finish free from the voids and rough spots found in lower-grade alternatives. Our fasteners are counter-sunk for a clean finished appearance, and every piece is assembled in our US facility by a team that has been building outdoor furniture for over twenty-five years. You are buying furniture built to last twenty years, not five.

Question 11

Will this fade in the sun?

Accepted Answer

Our High Grade HDPE contains UV-stabilized pigments permeated throughout the entire profile, not applied to the surface. Under normal outdoor conditions the color holds well over time. That said, all outdoor materials are subject to some degree of weathering with prolonged direct sun exposure, and our warranty does not cover fading. Lighter colors like white may show gradual changes more than darker tones over many years.

Question 12

Can it stay outside all winter?

Accepted Answer

Yes. All of our furniture is designed to stay outdoors uncovered year round. High Grade HDPE does not rot, splinter, crack, or absorb moisture regardless of climate.

Question 13

Will this crack in freezing temps?

Accepted Answer

No. High Grade HDPE is not affected by freezing temperatures or the freeze-thaw cycle. It will not crack, split, or warp in cold weather.of our furniture is designed to stay outdoors uncovered year round. High Grade HDPE does not rot, splinter, crack, or absorb moisture regardless of climate.

Question 14

Do I have to store my cushions in the winter, or can I simply cover them?

Accepted Answer

We recommend bringing cushions inside for the winter or storing them somewhere dry and sheltered. A furniture cover alone is not sufficient for long-term cushion storage in cold or wet conditions. The frames need no storage and can stay outside uncovered.

Question 15

What color looks best with my house?

Accepted Answer

That is exactly the kind of question our design team loves to help with. Share some photos of your home's exterior, your patio surface, and any other elements you are working around, and we will make specific recommendations based on your space.

Question 16

Can I mix different collections within the same vignette?

Accepted Answer

Yes, and we often recommend it. Mixing dining from one collection with lounge from another can create a more layered, designed feel. Our team can help you identify combinations that work well together in proportion and finish.

Question 17

What's the most popular color?

Accepted Answer

Color preferences change from year to year, so there isn't one color that's consistently popular. The best choice depends on your home's architecture, outdoor setting and personal style.

Question 18

Do dark colors get hot?

Accepted Answer

All outdoor furniture absorbs some heat in direct sun, and darker colors will feel warmer to the touch than lighter ones. However, High Grade HDPE dissipates heat relatively quickly compared to metal furniture and is not typically uncomfortable to sit on even in warm conditions.

Question 19

Can I customize the size?

Accepted Answer

Most of our pieces are available in standard dimensions only. Some dining tables are offered in multiple lengths. If you have a specific size requirement, contact our design team and we will let you know what options are available.

Question 20

What will fit on my patio?

Accepted Answer

Our design team creates scaled layout plans built around your actual space dimensions. Submit a design services request with your measurements and we will show you exactly what fits before you order anything.

Question 21

Can you help me design my space?

Accepted Answer

Yes, and it is always complimentary. Our design team works with you virtually to create a scaled layout plan and realistic 3D renderings of your space, so you can see exactly how it will look before a single piece ships.

Question 22

What size dining table should I buy?

Accepted Answer

As a general rule, allow 36 inches between the edge of your table and any wall or fixed structure to allow comfortable seating and movement. Plan for approximately 24 inches of table width per person on each side. Our design team can make a specific recommendation based on your space dimensions.

Question 23

How much room do I need to walk around my furniture?

Accepted Answer

A minimum of 36 inches between a piece of furniture and a walkway or wall is a good working number. For dining chairs specifically, allow at least 48 inches between the back of a pulled-out chair and whatever sits behind it.

Question 24

Can you show me what this will look like in my space?

Accepted Answer

Yes. Our complimentary design service includes realistic 3D renderings showing your chosen furniture in your actual space. You see it before you buy it.

Question 25

Should I choose a sectional or a sofa?

Accepted Answer

It depends on your space and how you use it. Sectionals work well in larger spaces or L-shaped areas where you want to define a conversation zone. A sofa with separate chairs offers more flexibility and is easier to rearrange. Our design team can look at your space and make a specific recommendation.

Question 26

How long does it take?

Accepted Answer

It varies depending on the scope of your project and how quickly we receive information from you. Most spaces come together in one to two virtual consultations. Larger or more complex projects may take a few sessions. We work at your pace

Question 27

How long will my furniture take?

Accepted Answer

Standard orders typically ship within 4 to 6 weeks from order confirmation. Lead times may be longer during peak season. Your design consultant will confirm current lead times when your order is placed.

Question 28

Is this in stock?

Accepted Answer

Our furniture is made to order to your chosen specifications, so it is not held in finished inventory. Lead times are typically 4 to 6 weeks from order confirmation.

Question 29

Can I get this in time for my event?

Accepted Answer

Contact us as early as possible with your target date and we will do our best to accommodate. We will be upfront about what is realistic given current lead times.

Question 30

Can you rush my order?

Accepted Answer

We understand that sometimes you need your furniture by a specific date. While we're generally unable to expedite custom orders, as we work hard to honor out production and lead times for all customers, we'll always do our best to review your request. If you have a specific deadline, please let us know as early as possible and we'll discuss the options available.

Question 31

Can you hold my order?

Accepted Answer

Because our furniture is made to order, we carefully coordinate production and delivery schedules to ensure your furniture arrives when you need it. In some cases, we can adjust your production timing if you have a specific date that falls outside of our typical lead times.

Question 32

Do you deliver?

Accepted Answer

Yes. White glove delivery is available within approximately 30 miles of our Sussex showroom, including room-of-choice placement and assembly. For orders outside that radius, furniture ships by freight carrier. Your design consultant will confirm delivery options for your location at time of order.

Question 33

Do you ship?

Accepted Answer

Yes. We ship across the US. Products ship either on a pallet via full-sized freight truck or as a small package via UPS, USPS, or FedEx depending on order size. You are also welcome to use your preferred third-party carrier.

Question 34

How will my shipment arrive?

Accepted Answer

Domestic shipments typically arrive within 2 to 6 business days after leaving our facility. Tracking information is provided on most shipments. Standard shipping includes delivery to a single specified location. It is the receiver's responsibility to offload from the truck. A loading dock, forklift, or liftgate will be needed for pallet shipments. Additional options including driver assistance, delivery appointments, and limited access delivery are available for an additional charge. Please contact us before your order ships if you need any of these arrangements.

Question 35

Can you move my existing furniture?

Accepted Answer

Our delivery team is specially trained to safely handle and install S Seaside Casual furniture. Because every piece of furniture requires proper handling techniques, we do not move existing furniture or other items that are not part of your order.

Question 36

Can you haul away my old furniture?

Accepted Answer

At this time, we do not offer furniture removal or hauling services. Our delivery team is focused on safely delivering and setting up your new Seaside Casual furniture. If you need assistance removing your existing furniture, we're happy to provide suggestions for local companies that specialize in furniture removal, hauling or recycling services.

Question 37

How will I be notified when my order is complete?

Accepted Answer

Once your furniture has completed manufacturing, the next steps depend on whether there is a remaining balance due. If there is a balance remaining on your order, our accounting team will email you an invoice with a secure payment option. Once payment has been completed, our delivery team will contact you to schedule delivery. If your order has already been paid in full, our delivery team will reach out directly once your furniture is ready to coordinate a delivery date that works for your schedule.

Question 38

What is white glove delivery?

Accepted Answer

White glove delivery is available within approximately 30 miles of our Sussex, Wisconsin showroom. It includes delivery to your door, room-of-choice placement, and basic assembly. Contact us to confirm whether your address falls within the white glove delivery area.

Question 39

What is longer distance shipping?

Accepted Answer

For orders outside our local delivery area, furniture ships via freight carrier on a pallet with curbside delivery at the driver's discretion. You will be responsible for moving pieces from the delivery point into your space. Inspect all packaging at time of delivery and note any damage before signing. Damage claims must be filed within 48 hours of receiving your shipment.

Question 40

Do you ship internationally?

Accepted Answer

Yes. We ship internationally through our freight forwarder or yours. Air and ocean freight options are available. We handle customs clearance, duties, and taxes, and meet international pallet standards. We have experience shipping to over 65 countries across Asia, Africa, South America, North America, and Europe. Contact us directly to discuss your specific location and requirements.

Question 41

How long is the warranty?

Accepted Answer

High Grade HDPE frames and stainless steel hardware carry a 20-year residential warranty against structural failure. Cushions carry a 1-year warranty against manufacturing defects. Powder-coated aluminum frames carry a 3-year finish warranty. Woven components carry a 3-year warranty. See our full Warranty page for complete terms by product category.

Question 42

Why do some things have lesser warranties?

Accepted Answer

Different materials have different performance profiles and expected lifespans. Woven panels, cushion fabrics, and aluminum powder-coat finishes are more susceptible to wear from UV exposure, use, and environmental conditions than our High Grade HDPE frames. The warranty terms reflect the realistic performance expectations for each material under normal conditions.

Question 43

What does the warranty cover?

Accepted Answer

The warranty covers structural failure of frames and hardware under normal residential use, and manufacturing defects in cushions. It does not cover fading, staining, compression of cushions, damage from improper care, acts of God, or misuse. Proof of purchase is required for all claims. See our Warranty page for full details.

Question 44

How do I submit a claim?

Accepted Answer

Submit a claim through the form on our Warranty page or email us at warranty@seasidecasual.com. Include your order number, date of purchase, a description of the issue, and photos if possible. We respond within two business days. Proof of purchase is required.

Question 45

What kind of maintenance does this require?

Accepted Answer

Very little. High Grade HDPE does not require sealing, painting, staining, or seasonal treatment. Clean it with soap and water as needed throughout the season. The stainless steel fasteners are virtually maintenance free under normal conditions, though in coastal environments they benefit from periodic rinsing to prevent salt buildup.

Question 46

What can I use to clean this?

Accepted Answer

Soap and water handles most cleaning. SimpleGreen, available at most hardware stores, works well for general cleaning. For dirt caught in the grain texture or engraved areas, use a stiff plastic bristle brush to free the residue and wipe clean. For heavier-duty cleaning such as removing permanent marker, Miracle Solution is effective. Avoid pressure washing and harsh chemicals.

Question 47

Will this fade from the chlorine in my pool?

Accepted Answer

High Grade HDPE is not affected by most corrosive substances, including chlorine and pool chemicals. It will not discolor, swell, or degrade from regular exposure to pool water.

Question 48

How do I clean my furniture?

Accepted Answer

Rinse with a garden hose and wipe down with soap and water as needed. For more thorough cleaning, use a stiff plastic bristle brush with a mild cleaning solution such as SimpleGreen. Avoid pressure washing. No sealants or treatments are needed.

Question 49

How do I care for my cushions?

Accepted Answer

Spot clean with mild soap and water. Remove cushion covers for deeper cleaning and machine wash on a gentle cycle in cold water. Air dry completely before replacing. Do not store cushions while wet. Bring cushions inside for the winter or store them in a dry, sheltered location.

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